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Delivery Policy
We use an external professional logistics company to get your items to you.
UK Delivery; £14.99
YOU CANNOT COLLECT ITEMS FROM US - WE SHIP DIRECT TO YOU FROM OUR SUPPLIER NETWORK.
Stocked Items - Delivery should be made 2-4 days after your order was placed.
Special Order Items - Delivery should be made 5-7 days after your order was placed.
Please note the above delivery times do not include weekends.
In a hurry? Priority Delivery available – this is charged in addition to your delivery fee
· If you live elsewhere not mentioned here then priority delivery is not available
Delivery Procedure
Deliveries are made by an external professional logistics company. By accepting the delivery charge you are entering in to a separate contract with the logistics company. We provide the courier company with your personal details, name, address and telephone number. As such please ensure all details are correct and up to date, especially if using paypal, if you provide us with incorrect details you may incur additional charges.
Items will be delivered without prior notification however if you are not home they will leave a drop note so you can re-arrange delivery or collect the item yourself from the local depot.
Larger multiple item orders may be palletized for delivery; the pallet will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats) or any other obstruction, delivery will be made as near to your property as possible. The driver is not insured to take the goods inside your property. The pallet will be delivered to the location as stated above and it is strongly recommended that at least two able bodied persons are available to receive the delivery and carry the goods inside.
Delivery Timescales
We will attempt to adhere to the below timescales as far as possible but we do not in any way guarantee a delivery date.
Stocked items should be delivered within 4 working days.
Special order items should be delivered within 7 working days.
Larger multiple item orders may be sent on a palletised delivery, in this case the courier company will contact you (usually 2-4 days after your order is placed) to arrange delivery with you. If you miss a prearranged delivery you may be liable for a redelivery charge this is at the courier’s discretion.
If you have not heard from the courier within 5 days of your dispatch notification please contact us and we will assist you in tracking you order.
If you experience any problems with the logistics company please let us know and we will report these to the relevant companies. We value your feedback but please note deliveries are made by external companies and therefore Tapshop321 are not liable.
Checking Goods for Damage and Notifying Tapshop321
You agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 48hrs of the delivery. Do not sign for goods that are obviously damaged on receipt, please refuse the delivery. If we are not notified of damage within 48hrs we are unable to claim from either the manufacturer or the carrier. If the product is discovered to be faulty/ damaged after this time then we will charge you a minimal fee to cover the cost of replacement plus P&P.
For bulky deliveries that arrive on pallets you agree to check the condition of the pallet and sign the driver’s delivery note only if the items seem in good condition. The courier will wait while the ‘outer black’ wrapping is taken off to check for outer damage but this must be completed immediately (the driver is not expected to wait while the pallet is unpacked), if the driver refuses to wait while you do this please refuse the delivery.
If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. If the packaging is damaged in any way then please refuse to accept the delivery.
If you discover your product to be damaged within the timescales provided above then please follow the procedure detailed in Returns Policy under faulty goods.