We use several professional logistic companies to ensure your items reach you safely and as economically as possible.
Deliveries are made by an external professional logistics company. By accepting the delivery charge you are entering in to a separate contract with the logistics company. We provide the courier company with your personal details, name, address and telephone number. As such please ensure all details are correct and up to date, especially if using eBAY and PayPal, if you provide us with incorrect details you may incur additional charges or experience a delay with your order.
Small Parcel Service
Small parcels will typically be with you within 5 working days of receiving your order. Should you not be home when the delivery is made you can arrange for the item to be re-sent or to collect yourself from your local depot.
FAQ’s about delivery
When will I receive my order?
For smaller items please contact our sales team who will be able to give you your consignment number: 0844 8112 321 to assist you in tracking your item. Typically you can expect to receive your items within 5 days.
When you receive your items
What do I do if I receive my order and there is visible damage to the packaging?
A: Please refuse the item and contact us to let us know, we can then pursue a claim with the courier and arrange for new items to be sent to you.
What do I do if I spot damage after I have received my item?
A: We ask all our customers to thoroughly inspect each item within 48 hours of receipt. With ceramic items we strictly adhere to this policy. If you notice any damage then please notify us via email firstname.lastname@example.org or phone: 0844 8112 321
If your query relates to missing, faulty or damaged items then please refer to our full terms and conditions for more information.